Support in the Field When You Need it Most
At 908 Devices, our commitment to operators in the field doesn’t end with the delivery of a device, it extends into every mission. Reachback provides direct access to a team of highly trained chemists who offer rapid spectral analysis and expert guidance when you’re in the field.
REACHBACK EXAMPLE · MX908
This is an example. Values are illustrative of a field result and library reference.
Feel ultimate confidence when pairing your device with Reachback
SUPPORT IN REAL TIME
Expert Help While You’re in the Field
Reachback
Whether you’re facing an unexpected result, a complex mixture, or simply need a second opinion, our chemists are standing by to support you in real time.
This service is designed to enhance confidence in high-stakes situations, delivering timely, actionable insights to help users interpret results and make informed decisions. From hazardous materials response to law enforcement operations, our Reachback team is your on-call analytical partner — ensuring you’re never alone when facing a chemical threat.
- Unexpected or unfamiliar results
- Complex mixtures
- A second opinion before you act
Support & Diagnostics
At 908 Devices, our Support Team is built to help you stay mission-ready. Whether you’re setting up a new device, troubleshooting in the field, or updating your device to the latest software, our expert Support Team is here to assist. We provide timely, practical guidance to minimize downtime and keep your operations running smoothly.
With deep product expertise and a commitment to customer success, our team is ready to support you—every step of the way.
- System check help
- Diagnostic issues
- Resolving error messages
HOW REACHBACK WORKS
Chemist Expertise When You Need It
1
Run Your Sample
Get a result you weren’t expecting, a complex mixture, or one you want supported.
2
Send it to Reachback
Upload your data through the Customer Support Upload.
3
Get Expert Guidance
A trained chemist reviews the spectra and delivers timely, actionable insight.
Product Support
MX908
Upload files to the form below for Reachback and Support/Diagnostics
VipIR, ThreatID, ProtectIR, XplorIR
Request Reachback on samples directly from Team Leader app or upload files to the form below
NIRLab
Send feedback directly from NIRLab app
SEE HOW WE CAN SUPPORT YOU
Supporting Our Customers in the Field
MX908 Identifies Unknown Substances
Learn how MX908 and Reachback analysis was used to identify khat when a shipment from western Africa was flagged at a U.S. international airport.
Trusted by Law Enforcement
MX908 is trusted by Stark County Sheriff’s Office to test drugs before being sent to the lab for further analysis. The sheriff’s office says that the machine has higher than 99% accuracy rating when paired with the Reachback service.
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