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Reachback

At 908 Devices, our commitment to frontline users doesn’t end with the delivery of a device — it extends into every mission. Reachback provides direct access to a team of highly trained chemists who offer rapid spectral analysis and expert guidance when you’re in the field. Whether you’re facing an unexpected result, a complex mixture, or simply need a second opinion, our chemists are standing by to support you in real time.

This service is designed to enhance confidence in high-stakes situations, delivering timely, actionable insights to help users interpret results and make informed decisions. From hazardous materials response to law enforcement operations, our Reachback team is your on-call analytical partner — ensuring you’re never alone when facing a chemical threat.

Support & Diagnostics

At 908 Devices, our Support Team is built to help you stay mission-ready. Whether you’re setting up a new device, troubleshooting in the field, or updating your device to the latest software, our expert Support Team is here to assist. We provide timely, practical guidance to minimize downtime and keep your operations running smoothly.

With deep product expertise and a commitment to customer success, our team is ready to support you—every step of the way.

MX908 Identifies Unknown Substances

Learn how MX908 and Reachback analysis was used to identify khat when a shipment from western Africa was flagged at a U.S. international airport.

Trusted By Law Enforcement

MX908 is trusted by Stark County Sheriff’s Office to test drugs before being sent to the lab for further analysis. The sheriff’s office says that the machine has higher than 99% accuracy rating when paired with the Reachback service.