908 Devices has an immediate opening for a full-time Technical Service Specialist, located in the Boston, MA office. The Technical Service Specialist provides customer services for the Life Sciences business including product installation, training, and ongoing support. He/she is responsible for ensuring that each customer receives a high level of product support and that all services are delivered in a timely manner with exceptional quality. The position reports to the Director of Technical Service & Customer Experience.

Primary Responsibilities

  • Perform product installations and training at customer sites
  • Provide post-sales customer support including troubleshooting and basic maintenance
  • Develop technical and training documentation
  • Interface with Sales to ensure that the technical services for each customer are defined and met
  • Interface with product development teams to help define customer requirements

Desired Skills

  • Installation, optimization, and use of LC-MS and/or CE-MS laboratory systems
  • Basic LC-MS and/or CE-MS applications development with biological systems
  • Ability to work independently with minimal supervision
  • Excellent communication / interpersonal skills and professional demeanor

Education and Experience

  • B.S. in Chemistry, Biology, or a related field
  • 5 – 10 years of relevant experience

Other Requirements

  • Willingness to travel 50 – 75% of time, both domestic and international

Company Description

908 Devices is bringing the powerful capabilities of Mass Spectrometry out of the confines of centralized facilities and mobile laboratories. We make battery-operated, handheld, chemical detection tools, rugged enough to exceed military standards and trusted enough for immediate action in the field. For biologists and chemists in need of answers, we make personal analyzers, small and simple enough for every workspace.

Additional Information

Posted: 01.19.17
Type: Full-Time
Experience: 5-10 years

Veteran Commitment: 908 Devices commits to hiring returning veterans.

908 Devices is proud to be an equal opportunity workplace and is an affirmative action employer.

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